Complaints procedure.

If something we did is wrong, say so. We would rather hear it from you than from a renewal that never comes.

The formal procedure is published as a PDF. Read that first if you want the steps in writing. This page is the front door.

Download the complaints procedure (PDF)

How to raise it

Write to info@nzcenergy.co.uk with the word “Complaint” in the subject, or use the contact form (subject: Something else) and say it is a complaint. You can also call 01670 655276.

What happens next

We will acknowledge the complaint and set out how it will be handled. Timescales and any relevant redress scheme are in the PDF. Formal terms of business still need solicitor sign-off before go-live.

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